Can I create a Black/White list under a single SSID?

Yes, you can apply a Black/White list by following the steps below:

1. Create a MAC list under Clients → Client Access.
2. Log in to the GWN AP’s Web GUI and go to Network Group.
3. Edit an existing or create a new Network Group and go to WiFi.
4. Select the “MAC Filter” option. Users can choose either White List or Black List and then verify the MAC list configured in step 1.

Does the GWN AP have a power adapter? Can it be powered by PoE/PoE+?

You can power the GWN AP using a PoE/PoE+ Switch or PoE Injector through the NET/PoE port to turn it on.

Does the GWN AP support roaming? Is it seamless?

Yes, the GWN AP supports roaming. While the roaming decision is always made by the client device, the GWN AP enhances the roaming experience by providing Minimum RSSI feature and offering 802.11k/v/r fast roaming. The Minimum RSSI can be enabled and configured under SSID settings. Please refer to the user guide for details on these three modes.

How can I add a paired GWN AP to a Network Group?

After a GWN AP has been paired under another GWN AP that acts as a controller, users can add it to a Network Group through the GWN AP Controller’s Web GUI. Go to Device Membership and select the GWN AP you want to add. Click on the right arrow icon under Available Devices, then Save and Apply.

How can I capture packets on an SSID in a GWN AP?

Navigate to GWN AP’s Web GUI → System Settings → Troubleshooting:

1. Ensure a USB drive is connected to the GWN AP’s USB port.
2. Click on the Capture tab under Troubleshooting.
3. Select the group you want to capture traces for under Interface.
4. Choose USB device storage under the Device option.
5. Enter a filename and click on Start to initiate a capture trace under the selected group.
6. To download the captured trace files, click on Stop and then List.

How can I create a Guest Network on the GWN?

Create a guest network by adding an additional SSID to an existing Network Group. Ensure that “Client Isolation” is enabled. Then choose an “Internet Mode”, “Gateway MAC Mode”, and a “Radio Mode”. Details on these three modes can be found in the user manual.

How can I reset a GWN AP to factory settings?

Users can reset a GWN AP to factory defaults through the Web GUI by navigating to Maintenance → Reset and clicking on “Reset”.

Alternatively, perform a hard reset by inserting a pin or paperclip into the reset hole at the back of the GWN AP and holding it for 7 seconds before releasing it. The LED lights will flash red and then the GWN AP will reboot into factory defaults.

How can I manage paired GWN access points after setting up a GWN AP controller?

To manage paired GWN APs under a GWN AP controller, follow these steps:

1. Ensure that the GWN AP to be controlled is connected to the same network as the controller.
2. Log in to the GWN AP controller’s web interface.
3. Go to Access Points.
4. Click on the Edit icon next to the Network Group you want to manage.
5. Under Managed Devices, select the GWN AP you want to manage.
6. Click on the left arrow icon to move it from Member Devices to Available Devices or vice versa.
7. Save and Apply.

How can I remove a GWN AP access point from a Network Group?

To remove a GWN AP access point from a Network Group:

1. Log in to the GWN AP Controller’s Web GUI.
2. Go to Network Groups.
3. Click on the edit icon next to the Network Group you want to make changes to.
4. Under Managed Devices, select the GWN AP you want to remove.
5. Click on the left arrow icon to move it from Member Devices to Available Devices.
6. Save and Apply.

How can I remove a ban on a client’s MAC address?

If a client’s MAC address is banned, you can remove the ban through the GWN AP’s Web GUI → Clients. Click on the “Banned Client” button, and you’ll see a list of banned MAC addresses. From here, you can remove or add MAC addresses.

How can I upgrade the firmware on a GWN AP controller?

To upgrade the firmware on a GWN AP controller:

1. Log in to the GWN AP controller’s web interface and go to Maintenance → Upgrade.
2. Select the appropriate firmware upgrade method (HTTP/HTTPS or TFTP).
3. Configure the Firmware Server Path and Upgrade Method under the Upgrade tab.
4. Click on the “Upgrade” button to start the upgrade process.

How can I upgrade paired GWN access points?

When a GWN AP is paired under a GWN AP controller, you can upgrade the paired access points through the controller’s Web GUI.

1. Log in to the GWN AP controller’s web interface.
2. Go to Access Points.
3. Select the upgrade method (HTTP/HTTPS, TFTP).
4. Configure the Firmware Server Path and Upgrade Method.
5. Click on “Upgrade All” to upgrade all paired access points or click on “Edit” next to a specific access point to upgrade it individually.

How can I upload/download a configuration file for a GWN AP?

You can download and upload configuration files through the GWN AP’s Web GUI. Go to System Settings → Maintenance. Click on “Download” to download a configuration file or “Upload” to upload one.

How can I find the IP address of a GWN AP?

You can discover the IP address of a GWN AP using the following methods:

Method 1: Discover using MAC Address

Find the MAC address on the GWN AP’s box or on the bottom of the AP. From a computer connected to the same network as the GWN, enter this URL in your browser using the GWN’s MAC address: https://gwn_<mac>.local

For example, if the GWN AP has a MAC address of 00:0B:82:8B:4E:28, you would enter this in your browser: https://gwn_000b828b4e28.local/

Method 2: Use the GWN Discovery Tool

Download and install the GWN Discovery Tool from: http://www.grandstream.com/support/tools. Open the GWN Discovery Tool and click on “Discover”. The tool will list all GWN APs in your network with their MAC and IP addresses. Click on “Manage Device” to access the configuration interface, or enter the displayed IP address in your browser.

How many SSIDs can a GWN AP manage?

A GWN AP can manage up to 16 different SSIDs per radio and support.

I can’t access the web interface, what might be the issue?

1. Make sure the GWN AP is powered on and properly connected to the network.
2. Ensure that your computer is connected to the same network or SSID as the GWN AP.
3. Use the GWN Discovery Tool to find the IP address of the GWN AP.
4. Ensure that the GWN AP is not paired with another controller, as it can only be managed from the controller’s web GUI.

My access point is not pairing under the GWN AP controller, what can I do?

Ensure that the GWN AP is connected to the same network as the GWN AP controller.

If it’s already discovered but not pairing, check:

1. This unit isn’t acting as a controller itself. In this case, it needs to be factory reset.
2. This unit isn’t already paired under another GWN AP controller. If it is, you need to remove the pairing from the previous controller before re-pairing.

What do the LED patterns on the GWN AP mean?

GWN AP has different LED patterns to indicate various statuses, allowing users to easily identify its state. The following key explains the meaning behind different LED patterns.

What is a Network Group?

A Network Group applies the same configuration, such as SSIDs, Client Access Configuration, Black/White Lists, etc., to a group of GWN AP access points.

Network Groups are independent of each other via VLANs.

What is the default SSID and password broadcasted by the GWN AP?

After connecting to a network, the GWN AP will broadcast a default SSID based on its MAC address and a random passphrase. The SSID is composed of the last 6 digits of the MAC address. You can find this information on the unit’s MAC label located on the product box or the bottom of the AP.

What WiFi security protocols does the GWN AP support?

The GWN AP supports WEP, WPA/WPA2-PSK, and WPA/WPA2 Enterprise (TKIP/AES).

What WiFi standards does the GWN AP support?

The GWN AP supports IEEE 802.11 a/b/g/n/ac standards. Refer to the provided data rates for each standard.

IEEE 802.11ac: 6.5 Mbps – 1300 Mbps IEEE 802.11a: 6, 9, 12, 18, 24, 36, 48, 54 Mbps IEEE 802.11n: 6.5 Mbps – 450 Mbps IEEE 802.11b: 1, 2, 5.5, 11 Mbps IEEE 802.11g: 6, 9, 12, 18, 24, 36, 48, 54 Mbps