How can I upgrade the hardware firmware of my GVC3210 device?

The GVC3210 supports manufacturer firmware upgrades through the following methods:

Method 1: Manually upload the manufacturer firmware file to the web user interface for upgrading.

Method 2: Perform the upgrade through a TFTP manufacturer firmware server.

Method 3: Perform the upgrade through an HTTP/HTTPS manufacturer firmware server.

Method 4: Perform the upgrade using a USB/MicroSD card with the .bin manufacturer firmware file.

Which Audio/Video codec components does GVC3210 support?

Video: H264 (Baseline, Main, and High Profiles).

Audio: PCMU/PCMA, G.722, G.722.1, G.729AB, iLBC, G.722.1C, and Opus. Please note that Opus is supported only for SIP-to-SIP calls and BlueJeans calls.

Can I host a local three-way conference with GVC3210?

No, GVC3210 does not support local three-way conferencing. A third-party application like IPVideoTalk is required to initiate a three-way conference.

Can I install a third-party application on the MicroSD card?

Yes, the MicroSD card needs to be formatted as internal storage first (so that the MicroSD card cannot be used in other devices). After plugging in the GVC3210, you can format the MicroSD card as internal storage and then move third-party applications. To format the MicroSD card, go to Settings -> System -> Storage -> choose “Format as internal” option, then select “Erase and Format” option. Users can then move third-party applications to the MicroSD card.

Can I upgrade the Android version on GVC3210?

No, upgrading the Android version on GVC3210 is not supported.

Are there any installation and deployment requirements for GVC3210?

Yes, for the best audio and video experience, refer to the “GVC3210_Deployment_Guide” document for more details.

Does GVC3210 support EHS headsets?

No, GVC3210 does not currently support EHS headsets.

Does GVC3210 support PoE?

No, GVC3210 does not currently support PoE (Power over Ethernet).

Does GVC3210 support Recording and Sharing during a 4K resolution call?

No, GVC3210 does not support recording, screen sharing, or using the webcam during a 4K resolution call. The second HDMI port does not allow connecting another HDMI device during a 4K call.

How can I use the recording feature during a conference call?

During a conference call, users can manually start or stop recording by pressing the * button on the remote control.

Where are the recording files stored?

Recording files can be stored in three ways: locally (using the built-in storage), on a Micro SD card, or on a USB attached to the GVC3210. Users can change the default recording path through GVC3210 LCD -> Applications -> Recording -> Settings.

Can I remotely download the recording files?

Yes, users can download recording files from the GVC3210 web user interface -> Maintenance -> Recording.

How can I create and save a backup configuration on GVC3210?

In the GVC3210 LCD menu, go to Applications -> Backup, and press the red button to create a new backup. Note that the backup file location can be changed to the Micro SD card or USB by accessing Backup settings.

How can I enable/disable the DND option on GVC3210?

DND can be enabled by pressing the Mute button on the remote control or clicking on DND from the Web UI (top right). To disable DND, simply press the Mute button again.

How can I reset my GVC3210 to factory settings?

Users can reset the GVC3210 to factory settings through the Web UI or LCD menu:

Method 1: Web User Interface -> Maintenance -> Upgrade, scroll down to click on Reset button. Method 2: LCD Menu -> Settings -> Maintenance -> Factory Reset.

How can I check the current manufacturer firmware version on my GVC3210?

The firmware version can be checked from the “Status” page using either the Web UI or the LCD menu:

Method 1: Web Interface: Status -> System Info -> System Version. Method 2: LCD menu: Settings -> Status -> System -> System Version.

How many account types does GVC3210 support?

GVC3210 supports four different account types:

A) SIP Account: Can be registered to any SIP Server/IPPBX or used for IP calls with another SIP endpoint.

B) H.323 Account: Can be registered to any Gatekeeper/H.323 Platform or used for IP calls with another H.323 endpoint.

C) IPVideoTalk Account: Can be registered to the IPVideoTalk cloud service, refer to www.ipvideotalk.com.

D) BlueJeans Account: Can be used to join BlueJeans meetings without installing the BlueJeans application.

How can I set and change the user password?

Method 1: Web User Interface -> Settings -> Security Settings -> enter the new password, then save the settings and reboot the device.

Method 2: LCD Menu -> Settings -> Security -> Click on “Set Password” under Screen Security and set a 6-digit password. Note that there is no relationship between the two passwords.

Why is there no audio output when my GVC3210 is connected to an HDMI device?

When the GVC3210 is plugged into the HDMI port, it can detect the HDMI device. However, the HDMI device cannot broadcast audio output. Users can select other audio devices by choosing the “Audio Priority.” During a call or media playback, users can choose the priority of connected audio devices for input/output.

A) If “Auto” is selected, GVC3210 will automatically detect whether USB, Bluetooth, or HDMI is connected. If two or three of these devices are connected, the priority for audio input and output is Bluetooth > USB > HDMI. The default setting is “Auto.”

B) If “Bluetooth” is selected, the connected Bluetooth device will be used for audio input/output.

C) If “USB” is selected, the connected USB device will be used for audio input/output.

D) If “HDMI” is selected, the GVC3210 built-in MIC will be used for audio input, and HDMI will be used for audio output.

E) If “Built-in Speaker” is selected, the GVC3210’s built-in speaker will be used for audio output, and if the GVC3210 is connected to a monitor, the “Built-in Speaker” mode can be used for short-distance audio. The device with the priority of “Bluetooth > USB > HDMI > Gooseneck MIC > Built-in MIC” will be used.

F) If “Gooseneck MIC” is selected, the connected Gooseneck MIC will be used for audio input, and the priority for audio output is “Bluetooth > USB > HDMI > Built-in MIC.”

How can I pair my GVC3210 remote control if it’s not connected during startup?

The remote control has two connection modes:

A) Infrared Connection: Infrared signals are automatically used to connect the remote control to the GVC3210. Users need to hold the two devices in front of each other without significant obstruction. The LED on the remote control will be green during infrared connection mode.

B) Bluetooth Connection: If the remote control is not paired with the GVC3210 anymore, press and hold the OK button and the number 5 button simultaneously for about 4 seconds. This will initiate the pairing process on the remote control. It will soon be paired and connected to the GVC3210.

What is the minimum bandwidth required for HD video calls?

For HD resolution:

  • Minimum bandwidth required is 1 Mbps (p2p) and 2 Mbps if content is shared.

For Full HD resolution:

  • Minimum bandwidth required is 2 Mbps (p2p) and 4 Mbps if content is shared.

For 4K resolution:

  • Minimum bandwidth required is 4 Mbps.

Which devices are supported by the GVC3210 Wi-Fi Display feature?

You can use the GVC3210 and Wi-Fi Display feature on Android 4.4+ and Windows 8.1+ devices. Note that this feature is not supported by iOS devices.

What is the maximum supported video resolution by GVC3210?

GVC3210 can support resolutions up to 4K, with a frame rate of 30fps and a video bit rate of 4096Kbps.

When I connect my GVC3210 to a 4K resolution display device, why does the LCD menu still show 1080P?

Even if the GVC3210 is connected to a 4K resolution monitor/TV, it defaults to a resolution of 1080P. Users can manually select 4K resolution for the display by going to GVC3210 Peripheral -> HDMI 1 Output Resolution.

Does GMD1208 work with GVC3210?

No, GMD1208 does not work with GVC3210. It only works with GVC3220.

What is the maximum supported capacity of the SD card on GVC3210?

An SD card with a capacity of up to 512GB can be supported by GVC3210. The supported format is FAT32. It does not support ExFAT.